Terms of service

These are the terms of service of the service provided by Artwin Software B.V. (us), Kerkstraat 17B, 1441 BL Purmerend, The Netherlands, registered at Chamber of Commerce (The Netherlands) under number 34234852. These terms can be found on our website and will be sent on request by email (or post). If you have any questions you can send an email to or call at +31(0)20 760 6036.

These terms of service is between the user (you) and us, constitutes a legal agreement governing our service which consists of your use of and access to: the API to request and collect the signatures, documents and it's contents and other information; And the application where you provide your signatures and other information requested by other users.


For the API Service, you have to create an account through our website. When using our services to accept a signing request you can create an account, but it is not required. To register an account you need to enter an email address and password or you use your Google or Facebook login details. For API service additional payment details are needed, including your bank or credit card details for recurring payments. Recurring payments can be cancelled monthly by email or via your account manager.
It is User's responsibility to ensure the safekeeping of account passwords and other login details, and more, in general, to protect his account against unauthorized use.

Availability of service

We shall endeavour to keep our service accessible at all times. However, as we continuously improve our service, changes to the service can be made and occasional downtime for maintenance purposes can be expected. We will notify you in time when such downtime is scheduled.

Signatures and signed documents

Our services enable the use of electronic signatures. The legal status of such signatures can vary depending on the applicable jurisdiction, the purpose for which the signatures are used and other circumstances that may be relevant under applicable law. It is the user's responsibility to ensure that signatures obtained or provided by means of the services have the desired legal effect. We make no commitments in this respect.

We do not make commitments with regard to the successful completion of a signing process, such as (without limitation) with regard to emails reaching the intended recipient or the availability of the services for the completion of a signing process once initiated.

For the avoidance of doubt, we have no involvement with and accepts no responsibility:
  1. for the content of documents or other information exchanged through and/or signed by means of services; or
  2. whether or not any documents are legally valid and binding under any jurisdiction. We do not monitor such content or other information exchanged through the services.

User responsibilities

You must ensure that the services are used in conformity with our instructions and for the purpose that we intended them for. More specifically (without limitation), you are not allowed to use our services:
  1. in any way that affects the integrity or continuity of our systems;
  2. to integrate our services with systems or services that do not involve normal use.
It is your responsibility to use our services in compliance with applicable law and with any third party rights. More specifically (without limitation), you are not allowed to use our services:
  1. in a way that infringes on a third party's intellectual property rights;
  2. in a way that violates a person's privacy;
  3. to send unsolicited messages or signing requests to any third-party recipient.
If any of the circumstances set out above occurs, we reserve the right to block or terminate your account at any time and delete all information related to it. You indemnify us for any third-party claims that may arise from any use of the services that are in violation of applicable law or unlawful in any other way.

Intellectual property

All intellectual property in our services, including (without limitation) rights in the software used to provide them, remains with us or our licensors. We grant to you a non-exclusive, non-transferable, revocable license to use our services in conformity with these terms of use.

Documents and other information uploaded by you to our systems, or otherwise provided by you in the context of the use of our service, may contain third party intellectual property. With regard to such intellectual property, you grant to us a non-exclusive, irrevocable license for the use thereof to the extent required for and for the sole purpose of providing our service to you. You warrant that you have the right to grant such license, including (without limitation) to the extent it applies to third party content.

Any feedback provided by you with regard to the use, design or functionally of our service may be used freely by us for the improvement and further development thereof. Any new intellectual property resulting from such improvement or development will remain with us.


We will process personal data in compliance with the General Data Protection Regulation (GDPR) and with our privacy policy as published on our website.


We accept no liability, to the extent permitted by applicable law, for loss of data, third party access to data due to unlawful entry into computer systems, a signing process not being completed, a signature not having the desired legal effect, loss of contract, loss of contract value or loss of income or profits or any (other) indirect or consequential damages irrespective whether the Services are offered by us directly or through a third party.

Governing law and jurisdiction

Any agreement between us and you will be governed by and construed under the laws of the Netherlands, with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods and other rules of private international law.
The parties irrevocably submit to the exclusive jurisdiction of the competent court in Haarlem, the Netherlands, for the resolution of any dispute arising from or in relation to any agreement between us and you.
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